Privacy Policy

This policy applies to copsecompass.info, purchases made through it, and messages sent to us. Links leading to third-party websites are not covered by this policy, as they maintain their own policies.

Copsecompass Oy, located at Rovakatu 26, 96200 Rovaniemi, Suomi, is responsible for the register. If you have any questions regarding the processing of your data, you can email us at [email protected] or call us at +358 363 307 049.

We only retain data that we genuinely need for each specific purpose.

3.1 Information you provide directly

Your name, delivery address, email, and phone number when you order a package, as well as the content of your message if you write to us or submit a product review. We keep these for the period required to handle the order and maintain accounting records, and customer service messages for a maximum of 3 years from the last message.

3.2 Payment and transaction data

The order number, dietary supplements you purchased, amounts, chosen payment method, and tracking details for the package. Our website does not request payment card details or online banking credentials. We retain this data for the period prescribed by accounting legislation.

3.3 Automatically collected information

Your IP address, device and browser model, viewed pages, landing page, and visit timestamp, which are stored in logs and cookies. We keep server logs for 30 days and aggregated statistics for up to 14 months.

3.4 Marketing and advertising data

Information regarding the campaign, advertisement, or link you clicked to reach us. This is used solely to attribute the visit to that campaign, and the data is deleted within 90 days.

3.5 Data received from our partners

Shipping status updates from the courier company and payment confirmation for your order, which we attach to your order records.

3.6 Children

Our website is not intended for individuals under the age of 18. We do not knowingly collect their data, and a guardian may request the deletion of data by sending a message to [email protected].

We need your name, address, email, and phone number to deliver your package and keep you updated on its progress. Without these, we cannot fulfill the order. You can provide other information voluntarily.

• We carefully pack your order, dispatch the products, handle billing, and, if needed, process returns and refunds.
• We answer your questions about muscle care products and send tracking updates about your order by email or SMS.
• We maintain the security of our online store, prevent fraudulent activity, and monitor the performance of our website.
• We only send offers via email if you have opted in, and you can unsubscribe at any time using the link in each newsletter.
• We fulfill statutory obligations, such as the proper retention of accounting records.

We never sell your data to anyone. We only share it with the partners listed below, who are committed to protecting your data just as carefully as we do.

6.1 Payment processing

The payment service provider receives the information required to process and verify the payment for your order.

6.2 Shipping and fulfilment partners

The shipping carrier receives your name, address, and phone number so they can deliver the package and notify you of its arrival.

6.3 Service providers

Our hosting provider, email service, and customer support systems process data on our behalf.

6.4 Advertising and analytics partners

Cookies related to website analytics and advertising only share information with their partners in accordance with our cookie policy if you grant permission.

6.5 Legal and regulatory disclosures

We may have to disclose information to authorities when required by law or to defend our rights, such as in potential order disputes.

6.6 Business transfers

If our store's operations are sold or merged with another company, our customers' data will be transferred to the new owner under the same protections.

Our partners may occasionally process data outside Finland. In these situations, we use approved standard contractual clauses or an official adequacy decision to keep your data just as secure.

Under the General Data Protection Regulation (GDPR), you have data subject rights under Articles 15-22 GDPR.

8.1 Access, correction, deletion and transfer of data

You have the right to access the data we hold about you, request corrections to errors, or request data deletion. You can also receive your data in a clear format to take with you, restrict or object to its processing, and withdraw consent you previously provided. Withdrawing consent does not affect processing carried out prior to your notice.

8.2 Marketing choices

You can find an unsubscribe link at the end of every newsletter. You can also adjust or disable analytics and advertising cookies via the website's notification banner at any time.

8.3 Exercising your rights

Send a message to [email protected]. We may verify your identity before releasing information, and we will get back to you within 30 days. You can also contact the data protection authority in Finland if needed.

Our online store operates over a secure HTTPS connection. Information related to orders is stored in secure systems, accessible only to staff and service providers whose duties require it. We never collect or store payment card numbers on our website.

Order and purchase details are kept for the period required by accounting legislation, after which we delete them. We retain customer service emails for a maximum of 3 years from the last message. Server logs are kept for 30 days and statistical summaries for up to 14 months. Your newsletter consent remains valid until you unsubscribe.

Links on our website to third-party sites, social media channels, or payment processors lead to services with their own privacy policies. We cannot accept responsibility for how these external parties process your data.

We update these details whenever our practices or applicable laws change. The latest, valid version is always available on this page, and you can see the last update date at the top of the page.