Shipping & Delivery

When you place an order on a business day before 12:30, we pack and dispatch it the same day. Orders placed after this time, on weekends, or on public holidays are dispatched on the next business day. You will receive an order confirmation and order number by email right after purchase, followed by a dispatch confirmation with tracking details as soon as the package ships.

• Open the shipping confirmation you received by email or text message and follow the tracking link inside.
• You can also go to the tracking section on our website and enter your order number in the field provided.
• The information updates as soon as the carrier registers the shipment in their system, usually within 24 hours of dispatch.
• Tracking information updates at various stages of transit until the package is delivered.

Delivery times are calculated in business days from the dispatch date. The delivery times we quote are estimates, not guaranteed dates. Deliveries outside urban areas may take 1-2 additional business days.

We offer free standard shipping on orders of at least €60 in Finland, with a shipping fee of €5.90 for smaller orders. You will see the exact shipping cost to your address at checkout before confirming your order.

Shipping costs and estimated delivery times outside Finland can be viewed directly at checkout. Any customs duties and local taxes are determined by the destination country's regulations and are paid by the recipient. If a shipment is rejected by customs, we will process it as a standard customer return.

6.1 Damaged

Please inspect your package as soon as you receive it. If the product or container is damaged in transit, take clear photos and write to us at [email protected] within 48 hours. We will send you a replacement free of charge or refund your payment. You do not need to send the damaged product back to us unless specifically requested.

6.2 Lost

If the tracking information shows no progress for 5 business days, please contact us with your order number. We will open an inquiry with the carrier and either reship the package or refund your payment per your preference within 10 business days of your notification.

6.3 Marked as delivered, but shipment is missing

First, ask other members of your household, neighbors, and your nearest pickup point whether the package was left with them. If it cannot be found, message us within 3 days of the delivery status update. We will investigate with the carrier and keep you informed.

You can reach us by email at [email protected] or by calling +358 363 307 049 (Mon-Fri 08:30 - 17:45). We respond to every inquiry within a business day.