CopsecompassReturns & Refunds
You can return any product ordered from Copsecompass within 14 days of delivery for any reason. On this page, you will find our return policy, instructions, potential fees, and refund processing timelines.
14-day refund guarantee
The return period is 14 days from the date of delivery. The right to return applies if the product is damaged, defective, incorrect, or if you simply change your mind about your purchase.
Return conditions
- Damaged or defective product: we will send a replacement or issue a full refund, including original shipping costs. Please attach a photo of the damaged item to your message.
- Incorrect item delivered: we will deliver the correct product and arrange collection of the wrong item at our expense.
- If you change your mind, the dietary supplement must be completely unopened, in its original packaging, and with seals intact. The customer covers return shipping, and we are unable to refund original shipping costs.
- For safety and hygiene reasons, we cannot accept opened tubs, jars, or pouches unless the item is demonstrably defective.
Instructions for returning a product
- Send us a message at [email protected] or call +358 363 307 049 within 14 days of delivery. State your order number, the reason for the return, and attach photos of any damage.
- We will get back to you within one business day and send you a return authorization number along with the return address.
- Place the item in its packaging, include the return number on a separate slip of paper, and seal the parcel securely.
- Drop off the package with the carrier using the instructions provided, and email us the tracking code. Keep your postage receipt until the refund is completed.
Refunds and processing time
We will inspect the return within 3 business days of arrival and notify you by email. Refunds are issued to the original payment method used for the order. Cash-on-delivery orders are refunded to the bank account you provide, and online banking orders to the originating account. Funds typically appear in your account within 1-5 business days.
Exchanges and cancellations
If you wish to exchange for a different item or pack size, return the product according to instructions and place a new order on our store. We process the refund as soon as the returned parcel has been inspected. Orders can be canceled free of charge before shipment: notify us of the cancellation and provide your order number at [email protected].
Questions about this policy
You can reach us by email at [email protected] or by calling +358 363 307 049 (Mon-Fri 08:30 - 17:45). We respond to every inquiry within a business day.