Terms & Conditions

Copsecompass is a trading name used by Copsecompass Oy, Rovakatu 26, 96200 Rovaniemi, Suomi. The seller of the goods, our contact details, and our registered details can be found in the store legal information and on your order confirmation. We accept returns solely at the designated address provided after you contact us, so please do not send parcels elsewhere.

Customers must be at least 18 years of age to place an order. The store assortment is intended for your personal use, unless separate commercial use has been agreed upon in writing. We reserve the right to refuse, limit, or cancel any order if contact details cannot be verified, an item is out of stock, or misuse is detected. In such instances, any amounts charged will be refunded.

All product prices are displayed in EUR. Applicable shipping costs will be visible at checkout before order confirmation. If an obvious pricing error appears on the website, we may correct it prior to dispatch, allowing you to either confirm the order at the correct price or cancel it at no charge.

3.1 VAT and customs duties

When the shipping address is within Finland, prices include statutory value-added tax. If you order outside of Finland, any customs duties, import fees, and local taxes imposed by the destination country remain your responsibility. Parcels returned to us due to customs refusal will be treated as customer returns, and incurred shipping costs will be deducted from the refund total.

Available payment methods are Bank transfer. We do not collect or store your payment card numbers or online banking credentials on our website.

4.1 Order placement and acceptance

Your order is registered once you finish the checkout process. We will email you an order confirmation and an order number, but a binding agreement takes effect only when the items are packed and the dispatch notice has been sent to you. Until that point, we reserve the right to cancel the order and return your payment.

4.2 Failed or incomplete payments

We do not dispatch orders with unsuccessful or incomplete payments. If the selected payment method is cash on delivery or payment upon delivery, any uncollected or refused parcel will be returned to us, and the purchase will be considered cancelled.

We require specific details to deliver your parcel, address your questions, and maintain store security, and we process this information in accordance with our privacy policy. Information on the cookies we use is detailed in our separate cookie policy. Both documents form an integral part of these terms.

Please always use dietary supplements and products in accordance with the package label, product page, and guidelines. Keep formulations out of the reach of young children, unless the product is specifically intended for them. Store photos show our genuine items, but minor color variations resulting from screen settings do not count as product defects.

6.1 Storage, expiry and disposal

Store containers and packaging under the conditions stated on the label. Do not consume products once the best-before date or expiration date has passed. Please sort empty packaging and expired items according to your local recycling guidelines.

The texts on our website do not constitute medical recommendations or healthcare advice. Product descriptions explain ingredients and suggested use, and they do not promise direct health benefits. Consult a physician or healthcare specialist before use if you are pregnant, breastfeeding, on regular medication, or managing an underlying condition.

Promotional prices in the online shop apply to orders placed during the active campaign period and cannot be combined with other offers unless explicitly noted. Any discount code must be entered at checkout prior to payment approval and cannot be applied retroactively. Complimentary gifts received through a promotion must be sent back if the order is returned.

Delivery methods, transit times, and shipping costs are outlined in our shipping terms. Listed transit times are business-day estimates from the date of dispatch and do not constitute a guaranteed arrival date. If you order multiple products, they may arrive in separate packages.

We remain responsible for your order until the carrier hands the parcel to you or your designated recipient, at which point the risk of loss or damage transfers to you. If a parcel arrives with evident transit damage, send us a message with photos to [email protected] within 48 hours. Please check your delivery address before completing checkout, as shipping costs will be deducted from refunds for orders returned due to invalid addresses or non-collection.

You have the right to return ordered products within 14 days of package delivery in accordance with our return guidelines. Please request a return authorization code first and send the parcel solely to the return address provided. We will refund the purchase price, and standard delivery fees will only be refunded if the return is caused by our error or a defective item. This does not affect your statutory consumer rights.

Dispatched items must correspond to the store description and arrive in sound condition. Products are subject to statutory liability for defects under the Finnish Consumer Protection Act. Copsecompass Oy is responsible for ensuring that products conform to the order, are safe and properly sealed at the time of delivery, and meet stated shelf-life periods when stored unopened at room temperature. If a manufacturing fault appears during the statutory warranty period, we will repair the item, send a replacement, or issue a refund after reviewing the case. The warranty or legal guarantee does not cover normal wear and tear, improper handling, or damage occurring after delivery.

Using our store for fraudulent purposes, harassment, collecting other customers' information, or sharing unlawful or offensive material is strictly prohibited. If necessary, we may restrict access to the site for anyone who breaches these standards.

All texts, photos, trademarks, and technical features on this website are the property of Copsecompass Oy or our partners. You are welcome to view and print pages for personal reference, but copying, distributing, or commercially exploiting any material requires our prior written consent.

Our website may include links to outside services. We are not responsible for the contents, business practices, or dependability of third-party websites, and linking to them does not signify an endorsement.

The reviews shown in our store are the personal experiences of real customers, and they do not guarantee identical results for every user. By sending us feedback, photos, or comments, you grant us permission to display them on our website without separate compensation using only your first name. We will remove a published review at your request, and we do not display offensive content or anyone's specific personal details.

The online store is maintained on an as-is basis. We strive to keep all information up to date and accurate, but we cannot promise that the website will operate completely uninterrupted or error-free. This limitation does not affect the statutory liability for defects in the products we sell.

To the extent permitted by applicable law, Copsecompass Oy's liability is always limited to the total amount actually paid by the customer for the order in question, or a maximum of 100 euros for indirect damages. We are liable, as required by law, in situations where damage has occurred due to intent or gross negligence, as well as for personal injury or damage to health, and other matters where liability cannot legally be limited. For other damages, our liability is limited only to foreseeable losses typical for this type of order.

Within the framework of the law, you agree to indemnify us for any costs or claims arising from your breach of these terms or sharing content on our site that violates the rules.

These terms and conditions are governed exclusively by Finnish law. Any disputes shall primarily be resolved through negotiations, and the consumer has the right to submit the matter to the Consumer Disputes Board. If we cannot reach an agreement on a dispute through discussion, the matter may be handled in the court of our company's registered domicile. As a consumer, you always retain the right to bring a dispute before the competent court in your country of residence. Mandatory consumer protection regulations of your home country remain in effect.

We will send order confirmations, delivery details, receipts, and any notifications by email to the address you provided at checkout. Please ensure the address is correct and check your spam folder if necessary, as a message sent to this address is deemed to have been received by you.

We have the right to transfer the responsibilities and rights under the contract to a potential successor of our operations, provided that your consumer rights are not diminished. You may not assign or transfer your rights relating to the order without our written consent.

Even if we do not enforce strict compliance with any term immediately, this does not waive our right to invoke that term at a later stage.

If any provision of these terms is deemed invalid under the law, the remaining provisions will continue in full force and effect. Such provision will be replaced with a lawful term that reflects its original intent as closely as possible.

If necessary, we may close an account or refuse to accept a new order if our terms are violated. However, this does not affect orders that we have already dispatched.

These ordering instructions, our related policies, and the order confirmation you receive constitute the entire agreement between us. If there are different language versions of the text, the language of the website on which you placed your order will prevail.

If you have any questions about these terms, you can reach us at [email protected], by phone at +358 363 307 049, or via our website contact form. Our postal address is Rovakatu 26, 96200 Rovaniemi, Suomi.